When will my order ship?
Order Processing and Shipping. Standard Processing:. Shipping Time:. Order Status:. Please note:
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Shipping & Delivery
Questions about shipping & delivery?
Time in Transit
Please see our Shipping Info above for more details. For questions, please contact us at (215)599-1363 or e-mail us at [email protected] and a Di Bruno Bros. specialist will be happy to assist you.
What does 'Qualifying Order' mean in regards to shipping?
When we say “Qualified Orders’ in relation to any of our Free Shipping promotions we mean not all orders can receive the free shipping. To be a ‘Qualified Order’ for Free Shipping promotions your order must:. Where Standard Shipping can't deliver you
Why are your shipping costs so reasonable?
We're glad you noticed! Our shipping costs are lower than many of our competitors, and we work closely with our carriers to make sure things stay that way! Click here to see view our detailed rates.
How are my items packaged?
To ensure quality standards, all of our perishables are packed in insulated, heat-resistant packaging with safe, reusable ice packs. If you order dry goods as well, we neatly pack them around the other materials in a sturdy, corrugated container. In
How can I track my order?
If you’re a registered customer at DiBruno.com, you may track you order at any time by signing in to your account. Simply navigate to My Order Details and click on the 'Track Your Order' button for a detailed summary of your shipment's progress. If y
Will my product(s) arrive fresh? Won’t the cheese go bad?
When ordering from DiBruno.com your order is guaranteed to be handled with care and shipped with an eye toward ensuring the products arrive as fresh as possible. Each order is packed with keen diligence, and we take every precaution at assure that yo
Can I create my own basket?
While we don't currently offer fully custom-built baskets in the sense of selecting a basket container and individual items to be arranged within it, we do offer a flexible way to personalize your gift! You can absolutely add individual items from o
Can I add to or substitute items into a gift basket?
Because our gift baskets are specially crafted to fit not only a certain theme, but the area of the packing materials, it would be detrimental to the integrity of the product as a whole to allow additions or substitutions. Certain products in our gif
Why Won’t My Gift Card Work?
Currently, we only accept DiBruno.com e-gift certificates for online purchases. Physical gift cards purchased in our stores can only be redeemed at a Di Bruno Bros. location. - We are unable to process in-store gift cards on our website at this time
Can I order something that I don’t see on your website?
At this time, we do not accept any special orders.
Why won’t my credit card go through?
There are usually two reasons your credit card won’t be accepted upon checkout:. 1. If you receive a Gateway Error when ordering, your credit card has been declined by the credit card provider. Please contact your provider to correct any issues. 2. I
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 7 business days for the refund to reflect in your account.
Do you ship internationally?
We currently ship exclusively within the contiguous 48 states in the United States. Unfortunately, we are unable to deliver to international locations, APO/FPO addresses, or PO boxes.
What happens if there is a delay in delivery due to severe weather?
Severe weather can unfortunately lead to unforeseen shipping delays, which are beyond our immediate control. However, we've taken significant precautions to minimize any impact on your order. Our packaging is specifically engineered to maintain the t
What does 'Processing Fulfillment' mean when tracking my order?
When your order status is 'Processing Fulfillment,' it means that a shipping label has been created but the package is still awaiting pickup by the carrier, such as UPS. During peak times, or due to unforeseen delays, this status might persist longer
What should I do if my order has not been delivered on time?
If your order has not been delivered on time and the tracking indicates a failure or delay, we sincerely apologize for the inconvenience. Please note that during peak times, processing may take longer due to high order volumes and other external fact
Can I get a refund for expedited shipping if the package is delayed?
While we understand the frustration of delayed expedited shipping, we are unable to offer refunds for shipping costs in such cases. We strive to meet our delivery estimates, but unforeseen circumstances, such as weather or carrier delays, can sometim
How do I add a gift note?
Yes, you can absolutely add a personal gift note to your order! Here's how:. Your gift message will then be included with the order, printed on the packing slip.
What if I forgot to add a gift note?
If you've already placed your order and forgot to include a gift note, please contact our Customer Service team as soon as possible. While they'll do their best to help, modifications depend on how far along your order is in the fulfillment process.