Refund PolicyUpdated 2 months ago

RETURNS, REFUNDS, & EXCHANGES

To ensure the freshest possible products, please inspect your order immediately upon receipt.

For perishable items: Due to their nature, we cannot accept returns for any food items, including but not limited to cheeses, meats, prepared foods, baked goods, and any other items with a limited shelf life.

For other items:

You may return unopened, undamaged, and non-perishable items in their original packaging within 24-48 hours of delivery for a full refund.
Contact customer service at [email protected], by live chat on dibruno.com or by phone at (215) 599-1363 to initiate a return. We may request photos to assist with the return process.

Gift Returns

For gift returns, please contact customer service at [email protected], by live chat on dibruno.com or by phone at (215) 599-1363 within 24-48 hours of receipt. We will assist you with the return process.

Eligible Returns: Unopened, undamaged, and non-perishable items in their original packaging may be eligible for a refund or store credit.

Ineligible Returns: Perishable items, opened or damaged items, and items purchased on sale are generally not eligible for return.

Please note:

The recipient of the gift will need to initiate the return process.

The original purchaser of the gift will be notified of the return, and the refund/store credit will be issued to the original payment method.

Important Notes:

Di Bruno Bros. is NOT responsible for:

- Spoilage due to delayed delivery (weather, etc.)
- Incorrect addresses
- Lost or stolen packages
- Shipments to unavailable recipients
- Spoilage caused by improper storage (not refrigerating within 24 hours)
- Discarded or consumed items

*We strive for timely delivery but cannot guarantee it once the package is in transit.*