Email us, typical response time 1-3 hours during business hours.

Monday - Friday 08:00 AM - 08:00 PM EST
Saturday 08:00 AM - 06:00 PM EST

Di Bruno Bros.

<p>Don&apos;t worry! In our system, &quot;Unfulfilled&quot; simply means the order has been received but hasn&apos;t left our warehouse yet. You will receive an email with a tracking number as soon as your box ships.</p>

Don't worry! In our system, "Unfulfilled" simply means the order has been received but hasn't left our warehouse yet. You will receive an email with a tracking number as soon as your box ships.

My order shows as "Unfulfilled" in my account.

Subscriptions & Clubs

Troubleshooting

What is Cheese?

What are the different types of cheese?

How do I choose cheese?

How do I store cheese?

How long will cheese keep?

What is charcuterie?

What are the different types of charcuterie?

How do I choose charcuterie?

How do I store charcuterie?

How long will charcuterie keep?

What is olive oil?

What are the different types of olive oil?

How do I choose olive oil?

How do I store olive oil?

What are some other uses for olive oil?

What are the different types of honey?

How do I choose honey?

How do I store honey?

What are the different types of pasta?

How do I choose pasta?

How do I store pasta?

What are the different types of rice?

How do I choose rice?

How do I store rice?

Do you carry lactose-free cheeses?

Do you carry gluten-free products?

Do you carry any kosher products?

Di Bruno Bros. Guarantee

When will you have a restock?

Do You Sell Gift Cards?

How can I keep chocolates and sweets fresh?

How do I store dry pasta?

What’s the best storage for olives and roasted peppers?

How should I store jams, tapenades, and sauces?

How do I store Panettone?

What’s the best way to store crostini and crackers?

How can I store biscotti for freshness?

What is recommended for storing sliced meats?

How should I store salami and soppressata?

How do I keep soft cheeses fresh?

What is the best way to store hard or grating cheeses?

How should I store cheese spreads?

Proper Storage for Gourmet Foods & Cheeses

Item Questions

What is the corporate gifting program?

What are the benefits of using the corporate gifting program?

How do I get started with the corporate gifting program?

What is the minimum order for the corporate gifting program?

How do I pay for my order?

What are the shipping costs?

How long will it take for my order to arrive?

Can I track my order?

What types of food items are available in the corporate gifting program?

Can I customize the gift baskets?

Do you offer any vegan or gluten-free options?

How can I contact customer service?

Send Gifts to Multiple Addresses with Di Bruno Bros.

Corporate & Bulk Gifting

When will my order ship?

Time in Transit

What does 'Qualifying Order' mean in regards to shipping?

Why are your shipping costs so reasonable?

How are my items packaged?

How can I track my order?

Will my product(s) arrive fresh? Won’t the cheese go bad?

Can I create my own basket?

Can I add to or substitute items into a gift basket?

Why Won’t My Gift Card Work?

Can I order something that I don’t see on your website?

Why won’t my credit card go through?

What do I do if I receive the wrong item in my order?

When will I get my refund?

Do you ship internationally?

What happens if there is a delay in delivery due to severe weather?

What does 'Processing Fulfillment' mean when tracking my order?

What should I do if my order has not been delivered on time?

Can I get a refund for expedited shipping if the package is delayed?

How do I add a gift note?

What if I forgot to add a gift note?

Do You Offer Same-Day Delivery?

What are Ship Weeks and how does the delivery guarantee work?

Will my order arrive by Thanksgiving?

Will my order arrive by Christmas Eve?

How Can I Update My Billing Address or Payment Card After Placing an Order?

Shipping & Delivery

Do you host events at your stores?

Special Events

Discount Policy

Refund Policy

Privacy Policy

Shipping Policy

Terms of Service

Our Policies

Parking & Directions for Our Stores

Store Amenities & Services

Contacting a Specific Store

In-Store Events & Tastings

Di Bruno Bros. Local Delivery via Instacart

How do I check the balance on my physical gift card?

Do You Offer In-Store Pickup?

Does Di Bruno Bros. ship wine?

Our Stores

What types of events does Di Bruno Bros. cater?

What is the minimum order size for catering?

What is the typical lead time for booking catering?

What types of cuisine does Di Bruno Bros. offer?

Can I customize the menu?

Does Di Bruno Bros. accommodate dietary restrictions?

Does Di Bruno Bros. provide delivery and setup?

Does Di Bruno Bros. offer rentals for events?

How are catering prices determined?

What payment methods are accepted?

How can I contact the Di Bruno Bros. catering team?

How do I book a catering event?

How do I place a catering order for pickup or delivery?

How Do I Order Holiday Catering?

Catering

How can I request a donation or sponsorship from your company?

How can I collaborate with your store for a special project or promotional activity?

My order shows as "Unfulfilled" in my account.Updated 15 days ago